The Essential Manager Skills That Will Help You to be a Better Boss.
How to improve employee performance using Inspiring Performance Communication.
Sometimes our staff just don’t like part of their job. Improving the skills of staff is a key Supervisor Skill to get our staff to do more of these things and to do them better.
I asked what are the biggest problems that you are having with your staff. I want to thank those people that were brave enough to share their stories and problems. For your reading pleasure (or horror) I wanted to share these back with you...
How to have better performance feedback without using the feedback sandwich technique.
How to give effective performance communication that is fast, non-confrontational and improves employee engagement.
Dealing with poor employee performance - why the traditional problem-solving mode of asking, "Why?" is ineffective.
The importance of manager training to improve manager skills because effective managers increase employee engagement, employee performance and employee retention.
Which staff member would you choose?
I want to tell you about a story about Nadia and Diana who both work at the front desk of a company just like yours. But his isn’t any story because there is a twist at the end and I will tell you how you can get good staff.
The Gordian Knot is a knot that cannot be untied and is used as a metaphor for a problem without a conventional solution. I was once in a situation that seemed like a Gordian Knot, but in the end I was able to accomplish a seemingly impossible task. Here’s how I did it.
Giving your staff negative feedback can be stressful for both you and them – let’s face it no-one likes being told what they’re doing wrong.
What if you could use positive feedback to fix a problem? Sounds a little crazy I know, so I’m going to tell you a little story.