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Results From a Survey on Top Employee Problems

Results From a Survey on Top Employee Problems

I asked what are the biggest problems that you are having with your staff. I want to thank those people that were brave enough to share their stories and problems. For your reading pleasure (or horror) I wanted to share these back with you...

The First Time I Used the Feedback Model

The First Time I Used the Feedback Model

How to give effective performance communication that is fast, non-confrontational and improves employee engagement.

Why You Must Not Ask "WHY?"

Why You Must Not Ask "WHY?"

Dealing with poor employee performance - why the traditional problem-solving mode of asking, "Why?" is ineffective.

What is the Business Case on Manager Training?

What is the Business Case on Manager Training?

The importance of manager training to improve manager skills because effective managers increase employee engagement, employee performance and employee retention.

What is the Difference Between Good and Bad Staff?

What is the Difference Between Good and Bad Staff?

Which staff member would you choose? 

I want to tell you about a story about Nadia and Diana who both work at the front desk of a company just like yours. But his isn’t any story because there is a twist at the end and I will tell you how you can get good staff.

Untying the Gordian Knot, aka 8 Ways How to Do More With Less

Untying the Gordian Knot, aka 8 Ways How to Do More With Less

The Gordian Knot is a knot that cannot be untied and is used as a metaphor for a problem without a conventional solution. I was once in a situation that seemed like a Gordian Knot, but in the end I was able to accomplish a seemingly impossible task. Here’s how I did it.

The Power of Positive Feedback. Using Positive Feedback to Fix a Problem.

The Power of Positive Feedback. Using Positive Feedback to Fix a Problem.

Giving your staff negative feedback can be stressful for both you and them – let’s face it no-one likes being told what they’re doing wrong.

What if you could use positive feedback to fix a problem? Sounds a little crazy I know, so I’m going to tell you a little story.