The importance of manager training to improve manager skills because effective managers increase employee engagement, employee performance and employee retention.
Which staff member would you choose?
I want to tell you about a story about Nadia and Diana who both work at the front desk of a company just like yours. But his isn’t any story because there is a twist at the end and I will tell you how you can get good staff.
Giving your staff negative feedback can be stressful for both you and them – let’s face it no-one likes being told what they’re doing wrong.
What if you could use positive feedback to fix a problem? Sounds a little crazy I know, so I’m going to tell you a little story.
I will show you how you can avoid the usual minefield that this can turn into, and how you can turn this simple question into a major win to improve the relationship with your staff and improve employee engagement.