Viewing entries tagged
Acknowledgement

What is the Business Case on Manager Training?

What is the Business Case on Manager Training?

The importance of manager training to improve manager skills because effective managers increase employee engagement, employee performance and employee retention.

What is the Difference Between Good and Bad Staff?

What is the Difference Between Good and Bad Staff?

Which staff member would you choose? 

I want to tell you about a story about Nadia and Diana who both work at the front desk of a company just like yours. But his isn’t any story because there is a twist at the end and I will tell you how you can get good staff.

The Power of Positive Feedback. Using Positive Feedback to Fix a Problem.

The Power of Positive Feedback. Using Positive Feedback to Fix a Problem.

Giving your staff negative feedback can be stressful for both you and them – let’s face it no-one likes being told what they’re doing wrong.

What if you could use positive feedback to fix a problem? Sounds a little crazy I know, so I’m going to tell you a little story.